To create a gift voucher, log into the IMC, navigate to Inventory and click on Vouchers.
On the top right-hand side of the screen, you'll spot the “New Gift Voucher” button. Once clicked, you'll be prompted to input voucher details.
Select the primary language in which you would like your voucher to be advertised on your website. Populate the Name and Description fields.
The Additional Description field is entirely optional and is only visible to the buyer only. You may wish to leave this blank but can otherwise populate it with information pertinent to your future guests.
Next, scroll down to Basic Settings. The Online box will be ticked automatically.
You may choose to limit the number of vouchers sold. For example, in a limited time only Black Friday promotion, you may wish to set the Max Availability to 500 vouchers. That way, once the limit is reached, the voucher will go offline automatically. If the voucher offering will be a long-term fixture on your website, however, you need not change the pre-populated 9999 field.
Specify the voucher type via the dropdown.
Unless otherwise requested by your property, the email category can be left on its default setting.
If your voucher will be selling at a fixed cost, the “Enable multiple incremental denominations” setting can be ignored. It is disabled automatically, as this option is only available for Cash vouchers. That means the subsequent two prompts in this field can also be disregarded, as they are linked to the same function.
Should you wish to fluctuate the value of a Cash voucher and require a more in-depth walk-through of this section, please consult the “How do I edit my voucher so that the price changes over time?” FAQ and/or watch the accompanying video.
Specify the date from which you would like the voucher to appear on your website. If the offering will only be available for a limited time, add an end date, otherwise, this field can be left blank. Next, input the value of the voucher.
Under Active Terms, “Default Electronic and Post Voucher Terms” will be selected automatically. Should you wish to display a different set of Terms and Conditions, simply click the dropdown and make your selection.
Next up, Visibility. If you want the voucher to appear publicly on your website, click the "Public” option.
If you don't want it to appear on your voucher engine, either because it is a work in progress, the offer has yet to go live, or you only wish to make the voucher offering available to specific customers via a dedicated link, click “Hidden”. If you’d like to make the voucher available exclusively to a particular channel of customers, click the “Channel” option.
At the end of the page, the images tied to the voucher will be displayed. To add images, click save so that your details are recorded, then click either “Upload New Images” to add an image that is not already available on the IMC or “Add Already Uploaded Images”. These are images that have been added to the console previously. This option will redirect you to the IMC Image Manager. For more information on adding images to vouchers, consult the “How do I add / update the images on a voucher?” FAQ and/or watch the accompanying video.
Once the image has been selected, scroll back up to the settings tabs. Should you wish to update voucher expiry or delivery options, navigate to “Overwrite Property Settings”. Generally speaking, this tab can be disregarded as the default settings tend to remain in place.
Next, navigate to the “Categories” tab. This is where you select the categories under which your voucher will appear when filtering is applied to the frontend console. For example, when a customer clicks the “Gift Voucher” button on your website's homepage, they will be redirected to shop.bookin1.com and all available vouchers will be displayed immediately.
But say they're in the market for a spa experience, specifically. By adding categories, the user can toggle through Accommodation, Dining, and Spa vouchers with ease. Hence, you can assign, say a Relaxing Facial Voucher, to the “Spa Vouchers” category, so that it will appear amongst the other spa vouchers on offer.
You can also assign vouchers to more than one category. For example, a spa voucher may go under “Spa Packages” as well as “Health and Beauty”, depending on which categories are active across your voucher engine.
Once you've assigned your categories, you may wish to scroll back up to the “Variations” tab, though adjusting the settings within this section is not mandatory and only applies to the pooling of Experience vouchers. To receive a detailed walk-through on this section, consult the “What is voucher pooling?” FAQ and/or watch the accompanying video.
Otherwise, your voucher is ready to go live. Click “Save” to apply your changes.
To view the voucher on your property's dedicated portal, click the blue back arrow at the top of the page, navigate to the voucher you have just created, click to reveal its dedicated link, and follow it to shop.bookin1.com. Here, you can review how the voucher offering is displayed to customers and navigate between categories.
For a video walkthrough of this process, click here.
